BUSINESS GENTLEMAN: 9 GOLDEN RULES OF BUSINESS ETIQUETTE
Success in the business environment is not only professionalism, but also the ability to communicate, present yourself correctly.
Knowledge of business etiquette can accelerate career growth, and its ignorance-to destroy the dreams of promotion even the most brilliant specialist.
HOW TO OPEN THE DOOR WITH ONE COMPLIMENT AND WHAT TO AVOID WHEN COMMUNICATING WITH A FEMALE PARTNER — IN OUR HOLIDAY MATERIAL FOR FEBRUARY 23!
Alevtina Rogova, practicing coach
Moscow Business School, MBS seminar teacher
“Business Protocol and business etiquette”.
MAINTAIN YOUR IMAGE
Why everyone needs to know the rules of business negotiations
When the management is discussing who to take on a higher position, the image of a properly and appropriately dressed employee immediately comes to mind. Its grooming and style emphasize: this person is all right, which means that he will cope with any job.
Don’t forget that shirts and ties must be changed every day, and cufflinks and clips must match in color.
DON’T CONFUSE DAY AND NIGHT
IN CHOOSING CLOTHES
Do not confuse day and night in choosing clothes
The wardrobe must have at least four styles of clothing. This is business, evening, free, sports. Leave expensive decorations for events after 17: 00 — let nothing distract from your smart eyes and professionalism in the daytime.
Choose a wardrobe in accordance with the company’s image. If you work with securities, take care of a good suit. If you are an employee of an advertising Agency, the casual style will be more appropriate in the office.
TALK ON THE PHONE
Conduct a conversation on the phone professionally
A business person should be able to speak on the phone perfectly. When making an incoming call, stick to the following composition: company introduction, greeting, presentation of your own, question, clarification of the caller’s question, conclusion, farewell.
If the connection is lost, the initiator of the conversation calls back, and he also hangs up.
Before the outgoing call, write down the main questions in the form of abstracts — then you will not miss anything.
Do not delay the conversation for more than 5 minutes. Express yourself concisely, usefully, and watch your intonation.
PREPARE FOR NEGOTIATIONS IN ADVANCE
Prepare for negotiations in advance
Learn everything about your partner, especially about international negotiations. In this case, you will need to take into account national characteristics: gestures, poses, and even the color scheme of your clothing can play an important role in the outcome of the discussion.
It is accepted to invite to negotiations at least 10 days before their start. The higher the partner’s status, the earlier you should send them an invitation.
NO RELIGION ON SMALL TALK
No religion on small talk
Before proceeding to negotiations, devote 5-10 minutes to small talk. This will help participants look around, learn something about their partner, and determine their mood. There are few acceptable topics for small talk: the weather, travel, as well as the sights and culture of the place where the negotiations take place.
Avoid topics that may cause controversy. Discussing politics, religion, and even sports can put you on different sides of the fence. It is also inappropriate to talk about missing partners and financial difficulties.
KEEP YOUR DISTANCE WHEN COMMUNICATING
WITH FEMALE PARTNERS
Keep a distance when communicating with female partners
When communicating with a lady, you need to be correct, be restrained and not break the distance. In Europe and Russia, the intimate zone starts from 45 cm, the friendly zone — from 60 cm, and the partner zone – from 90 cm.
You should not approach your partner closer than an arm’s length in business communication.
Remember that the only acceptable type of touch in a business environment is a handshake, which is often used as a test of business acumen and energy.
LOOK INTO YOUR EYES. DOSED
Look into your eyes. Dosed
There are certain areas of business vision: the eyes and nose.
Everything below is already considered incorrect and invalid. Look into the eyes of the other person for no more than 4-6 seconds, then briefly look away, along the horizon, and again — into the eyes.
Looking too closely can be interpreted as an attempt to hint at something or to hypnotize. Watch for non-verbal gestures so that the negotiations do not get out of control.
SAY THE RIGHT COMPLIMENTS
Say the right compliments
They will help you discover new opportunities! Remember that a compliment is true. You tell a person what they know about themselves.
Your words of admiration Express attention to the interlocutor, and this is always nice. Choose your words carefully to avoid ambiguity:
You look so good today!
(The other person might think it looks bad on other days.)
Better: You look especially good today!
Remember that compliments are only spoken in private. Also, do not confuse a compliment with praise. The last one is an assessment. Only an employee of a higher status or a senior or Junior can praise someone.
DON’T FORGET ABOUT GIFTS
Don’t forget about gifts
In the business environment, gifts are an expression of attention to a person or company, a reminder of cooperation. Keep a record of who gave what and how much money. This will help you decide on your own gift, avoid over-giving and repeating the gift.
Do not give anything without packaging, strong alcohol to ladies and perfumes, if your company is not the manufacturer of this product.
Business etiquette helps you save time and easily make business acquaintances, which means that you can work even more effectively. You can learn how to present yourself correctly at the first meeting with partners and be confident in negotiations at the MBS seminar.