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Inga Orlova, expert practitioner in the development and implementation of service standards, training and staff development
In Russia, hard management is one of the most popular management styles. Managers use it spontaneously, so in MBS classes they teach how to use it consciously and discuss contraindications, explain in which situations it is strictly forbidden.
Hard management is like an antibiotic: it is a strong and effective tool, but only if used as intended.
If you apply it to the place and not to the place, severe consequences are inevitable.
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